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Lovelace Insurance Agency

Home, Auto, Life, Renters, Condo, Motorcycle, Boat, Retirement
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Lovelace Agency Survey

Agency Rating

We want to make sure your requests to our agency are handled quickly and accurately. For example, giving us a 10 let’s us know you are completely satisfied with the service you receive from us.

It is our goal that we review your insurance needs once a year and it’s our promise to you that we will make every effort to contact you prior to the renewal of your home and auto policy.

Lovelace Agency Satisfaction Survey
Lovelace Agency Rating Survey

Agency Satisfaction

Rating our agency is the center point of your interaction with us and your complete satisfaction is our primary goal on these nine topics.

Our agency takes pride in being the best that they can be. Of course we want you to report that you are completely satisfied with our agency.

 

  • Did we provide necessary follow-up?
  • Did we handle your request accurately?
  • Are we treating you with respect?
  • Did we thoroughly explain premium changes?
  • Are we answering all your questions?

Read What Our Customers Are Saying...

5.0
Based on 119 reviews
I got to admit, I'm doing this share to try and win some Grizzly tickets, but these guys are great, even though I've mostly been an... Allstate customer for 40 years I those them here in Collierville TN because they were the best price as a brand company. Got my home insurance down from about 2,000 / yr to 900 and only 740 / yr on my car. The office is all customer support, I mean they have handled every single problem / request immediately that I've ever had and are the best of the best groups I've ever dealt with.read more
Ernest E.
Ernest E.
I have been with this agency for about 12 years. Everytime I have a question, I know I can just pick up the phone and the question is... answered immediately. Great job.read more
Sharon Stubblefield S.
Sharon Stubblefield S.
Affordable plans, friendly staff! We have just joined and we are looking forward to years of peace of mind!
Nilse F.
Nilse F.
Always helpful, always friendly! We love our insurance company!
Misty Prather S.
Misty Prather S.
I LOVE Rod Lovelace Allstate Insurance Agency!!! It's great to have your questions answered the same day. They are always professional, ... punctual, friendly and the office is invariably sweet smelling. Thumbs up to Rod Lovelace's Agency. Keep it Turnt up (like the teenagers say). Angel Crawfordread more
Angel C.
Angel C.
Been insured w them for years. Always helpful.
Dakota C.
Dakota C.
Always available to answer my questions. Friendly!
Lisa Dickson M.
Lisa Dickson M.
Always a great experience no matter who may answer the phone!
Dana M.
Dana M.
I have been with them for over 10 years and I've never had a problem
Sharon P.
Sharon P.
Lovelace Insurance Agency has been GREAT to our family! They are always friendly, courteous, and professional. That's often a rare find... in a business these days. They are always certain to keep us abreast of ways to get the best coverage for our money. My family really appreciates Lovelace Insurance Agency, yours will too!read more
Arby M.
Arby M.
I've been with Allstate for several years (Auto & Homeowners) and never had any problems. They are easy to get a hold of and their website... is easy to use.read more
Barbara S.
Barbara S.
I have been a satisfied customer for 10 years. The staff is courteous, patient, and understanding. They recently went out of their way to... try to assist me with a Life Insurance Policy (that I have with another company). I trust them with my insurance needs! Mr. Lovelace and associates, thanks for everything!!!Jacqueline M. Ferby(Note: Posted from my daughter's account because I don't have a Google Account.)read more
Tyese M.
Tyese M.
Allstate Lovelace Insurance Agency offers very competitive rates and it's hard for other insurance agencies to beat them on their rates. ... I'm a real estate agent and I refer several of my clients to them for homeowner's insurance. They are surprised at the difference in the rates between different companies. They are always courteous and helpful.read more
Stephanie R.
Stephanie R.
Allstate really has been a great Insurance agency to me and my family for 2 years now and I have not one complaint!!!!!!!!!!
Micheal Weathersby S.
Micheal Weathersby S.
Love doing business with Rod Lovelace at allstate in Collierville!
Andy J.
Andy J.
Michelle has been a pleasure to work with. She answered all my questions and explained everything in detail so I knew what my policy does... and what I'm paying for. I highly recommend her for your insurance needs.read more
HJ W
HJ W
Great customer care team!! They are always helpful and available. They return calls/emails in a timely manner. Thanks for all that you do.
C. P.
C. P.
I really enjoyed working with Brock and the Lovelace Agency. Brock was prompt, patient, polite and informative to my requests for... information and multiple quotes. I saved significantly on a homeowners and auto insurance bundle that is tailored to my needs. I highly recommend Brock or the Lovelace agency!read more
Patrick S.
Patrick S.
Office staff is always so nice and quick to answer my questions. Love that I get an email reminding me of my payments. I definitely would... recommend Lovelace Insurance to anyone looking to save money and get great service.read more
Toni McCoy W.
Toni McCoy W.
I have always received excellent service from this agency. Allstate replaced my roof when the windstorm damaged it a few years ago. When I... added auto a couple of years ago, I saved money switching from Geico.read more
John B.
John B.
I've been with Rod and his team for over 10 years. they are always friendly and helpfull with my insurance needs. I would recomend them... to everyone.read more
Scott Nelson J.
Scott Nelson J.
Excellent team! Competitive rates and outstanding customer service!
Ann Jackson H.
Ann Jackson H.
Excellent customer service! They make sure you understand your insurance so you can make educated decisions about your personalized... protection.read more
Donna Peterson D.
Donna Peterson D.
I highly recommend Rod Lovelace and his staff. They are very professional and customer-oriented.
Phil R.
Phil R.
We recently moved to the Collierville and began researching auto policies with a variety of companies. Julie at AllState was beyond... informative, helpful and was able to keep the same coverage we had in PA at a lower rate. 5 stars to your office and customer service!read more
Tiffany H.
Tiffany H.
The best customer service you will ever get from an insurance company. Encounters won't end with you having the warm fuzzy's but you will... walk away feeling fairly treated pleasantly dealt with.read more
Mrs. J.
Mrs. J.
We have always had great service with the Lovelace agency !!
Emily Irwin W.
Emily Irwin W.
Rod and his staff are great! Very friendly and always willing to answer your questions! Highly Recommend Lovelace Allstate Insurance!
Katie F.
Katie F.
I have been with All State Rod Lovelace Collierville since 2019 for my homeowner insurance until I sold my house in Mar 2021.While it’s... difficult to deal with All State Corporate, Liz from Rod Lovelace agency is very helpful and understanding. It took All state corporate 3 months to issue my refund, but Liz keep working on it in a very professional manner. We really appreciate what she did for us, I mean it’s not only us who waited 3 months to get the refund, Liz is the one who deal with them for us, she also spent 3 months! And yet, she still managed to keep it very professional and courteous!read more
Cassandra K.
Cassandra K.
Rod has helped me for years and I've always had a positive experience in dealing with him and his team.
Scott J.
Scott J.
I just renewed my auto insurance for less than the previous term, thanks to the discounts offered by Allstate. I've also used their... roadside assistance to have my car towed - for free!read more
Barbara S.
Barbara S.
Always enjoyed Rod Lovelace and his staff. Very friendly and attentive to my needs.
George S.
George S.
My wife and I have both our cars insured with your office, and we love the price that we got for both cars, anytime questions are asked,... you guys respond quickly and we are deeply satisfied with the service and will be with as long as we need service....This is honest truth not just because trying to win tickets, but I brag about you guys and refer many customers to you guys....read more
norris W.
norris W.
Our experience with Rod Lovelace and his Allstate staff has been terrific! It is our pleasure to recommend them to any prospective client!... We moved from Austin Texas this summer and he had us all set up with property and automobile insurance in no time with very short notice! It was great knowing all of our insurance needs were completely taken care of during such a stressful time. Thank you Rod Lovelace and staff!read more
Theresa Q.
Theresa Q.
First year as a customer but very happy with ease of doing business. Representatives very professional and knowledgeable.
Larry P.
Larry P.
Great staff, friendly and courteous. Very professional. Would not take my business anywhere else.
Ross B.
Ross B.
Very helpful and friendly. Prompt return of phone calls. Made it easy to file my claim for the storm damage on my roof
Naftoli Nathan K.
Naftoli Nathan K.
Allstate is the best! They know how to treat their customers. Did I mention the customer service is excellent. Thanks for all you do and... have done.read more
Tyrhonda K.
Tyrhonda K.
Rod and his staff are great to work with. Very responsive and knowledgeable.....
Ed L.
Ed L.
Rod and his team made the setup of my policy a pleasant and efficient experience. I came away from the setup feeling positive and most... importantly protected. His team has been great...read more
Jeremy W.
Jeremy W.
Best insurance agency I have ever dealt with.. Rod and his office staff are honest and extremely helpful to a fault .. They are there when... you need them, and care about you and your situation... Couldn't find a better agency in this area... Believe me, I have tried... 🙂 They probably are not the cheapest, but they are the BEST!!! I am proud to say Thank You, Rod...read more
Ed E.
Ed E.
The staff is very friendly and helpful. Best pricing around. I would recommend them to anybody.
Josh M.
Josh M.
I absolutely love everyone that works in this office - they are so helpful!
Andrea W.
Andrea W.
Awesome insurance company. They really took care of me when my house flooded. Best decision I ever made!!! Well second to my wife. Lol.
John-Mark H.
John-Mark H.
Always friendly, always helpful...we love our insurance!
Ian S.
Ian S.
Thank you Rod for great customer service
Ms K J.
Ms K J.
We switched our homeowner's and auto policies last year and have been greatly satisfied with the helpful office staff and informative... emails. Keep up the great work!read more
Kathy Clark W.
Kathy Clark W.
Michelle is extremely knowledgeable and helpful. Always a joy to work with!!!!
Katie L.
Katie L.
I have my auto and home coverage with Lovelace. Solid insurance agency. Very competitive pricing and great customer service. Easy and... convenient website for all your insurance needs. Highly recommend you give them a call and compare your current policies.read more
Jay N.
Jay N.
Prompt, friendly, and efficient service. Email reminders about payments are a plus!
Alysha B.
Alysha B.
Many thanks to Rod Lovelace and Faytra Moore for going above and beyond your duties to bring my mother groceries while she is self... quarantined at this time. I live out of state and she really hasn't left her home for a few weeks now. She is high risk if exposed to COVID19, so this was such a blessing that she didn't have to go to the store. Thanks again so very much for taking great care of her.read more
Jamie Lynn C.
Jamie Lynn C.
New Policy, thanks for a easy transition with new policy and saving us money.
Sam T.
Sam T.
Helped me save alot on my home and auto insurance. It's best to use them for everything!!
Denise Burnett S.
Denise Burnett S.
I was being overcharged for homeowners insurance by my mortgage company. Lana at Allstate to the rescue!!!! She came through with a great... affordable rate and comparable coverage.LOVE Y'ALL!!read more
Carolyn R.
Carolyn R.
I switched to AllState recently. Rod Lovelace and his team (Scott in particular) have done a terrific job answering my questions and... address my concerns. I feel I am in good hands. Good job!

Shen Ouyang
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Shen O.
Shen O.
Rod and staff have always efficiently answered all my questions. The agency also is very proactive with their interactions with policy... owners and you get the feeling they care about you as a customer.read more
S Ed L.
S Ed L.
Mr. Lovelace and AllState are the absolute best. When my son flooded my house, they were right there, sending out the clean up teams and... processing my claim.read more
Alisa P.
Alisa P.
Great and quick communication with customers!
Angelica E.
Angelica E.
Rod and his group have been there for us when we needed them.
Jackie B.
Jackie B.
We've been customers with Rod since 2015, when we purchased our new home. We always receive great service! Appreciate all the discounts... they were able to identify for us....now with that being said.....GO GRIZZ!!!read more
Lisa W.
Lisa W.
I was recommended by someone when looking for insurance on my new home. So far the rates have been the lowest compared to others. It is... helpful that I am not covered under any frivolous things that are unnecessary or irrelevant. I also appreciate the calls reminding me of any additional discounts and mailing a copy of my policy sent without request. It is very professional and polite for them to do so. In addition I receive emails and phone calls throughout the year regarding my policy. I just did not get a insurance policy I got a lot more than expected. Thanks for all you do.read more
Chelsea T
Chelsea T
Great service and very easy to deal with for all our insurance needs.
Chad H.
Chad H.
Rod and his team are always timely and helpful and a pleasure to do business with.
Mark O.
Mark O.
I have been wanting to trade for a long time now but I have not been able to make any profit. I saw a review on a page about MRS ELIZABETH... BAYS and I must confess that she is the best trader. She managed my account after I invested $1000 I got about $16,000 in a
week. I must say she is the best out there right now. You too can be a testimony today and you can make good profit too.
Email: [email protected]
whatsApp number: +1(209)896-9431
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Sani A.
Sani A.
We've always received great service. Friendly and prompt!
Meri W.
Meri W.
This agency is great and always takes care of their customers.
Kelle Nall R.
Kelle Nall R.
Very simple, reasonable rates. Good experience. Explained policies in an easy to understand manner. No worries, everything is taken care of.
D J.
D J.
I love the Lovelace Insurance Agency. They made my life brighter by helping me to save money, recommended the products I needed and are... always only a phone call away when I need them. The best customer service that I have ever encountered from an insurance agency. I highly recommend them!read more
Dantzler B.
Dantzler B.
It’s been an eventful last 365 days, seemed like nothing would go right, but we can always count on Allstate to get everything completed... and sent where it needs to go. I don’t have one complaint or thing I would change. Everyone is so responsive and the willingness to help goes above and beyond. I love it!read more
Lena E.
Lena E.
We have always had great service. Friendly and prompt!
Meri W.
Meri W.
Allstate Insurance Co. Is a great company. The agents are really friendly.
Retha J.
Retha J.
We can say more about Julie and staff! They are so awesome and helpful!
michelle L.
michelle L.
Rod and his team are excellent! They are always there to help with any questions or issues!! Thank you Rod and TEAM!!!
Tripp M.
Tripp M.
Been a satisfied customer for years, Rod is one of the few agents that will actually answer his own phone. Nice personal touch, always... been responsive without the dreaded nagging you to up-sell you on more insurance.read more
Greg M
Greg M
Rod is very sincere and he has an awesome staff. You are always in Good Hands with the Lovelace Agency! He has two full service agencies... specializes in Home,Auto, Commercial & Life Insurance! Give him a call today for all of your insurance needs!!read more
Teri L T.
Teri L T.
Great insurance agent
Tiffany Belew M.
Tiffany Belew M.
Rod and his team are excellent!! They are always there to answer any and all questions. Thank you Rod and Team!
Tripp M.
Tripp M.
Great team! Makes for a fantastic experience.
Payton W. W.
Payton W. W.
Quick to answer questions and provide sound advice for protecting your home and vehicle. Wait times are not long at all to get info when... you need it. We are very impressed with this business.read more
Jerrod M.
Jerrod M.
We were shopping for new insurance because we were dissatisfied with the customer service we were receiving when we were pricing home... owners insurance with our previous insurer. We got a great rate through Rod Lovelace/Allstate on homeowners and car insurance. The enrollment process was so smooth. The customer service when I had questions about policy was great.read more
Leigh W.
Leigh W.
Helped me save a lot on both my home owners and auto insurance policies. Great to work with, responsive and fair.
Denise Burnett S.
Denise Burnett S.
Will Sappington - Great experience using this agency for our home and auto insurance.
Will S.
Will S.
Great service...never had a problem with a claim or a tow.
Samantha J.
Samantha J.
My name is Angela Atkins

I recieved insurance with Allstate
Rod Lovelace office during the purchase of my home . When I say... Awesome staff. I truly mean this.

This team is the best Corina Walters
your a blessing this lady checks on her clients all through the year .I appreciate the phenomenal customer service. Liz your personality is also appreciated.. ❤
read more
Angela A.
Angela A.
My experience has been wonderful the customer service has always been extraordinary.
Felicia W.
Felicia W.
The best time to invest in Forex & Crypto currency is now and the right person for the job is Mrs Mariel Ramsey an expert skilled broker... forget about the negative reviews you may have seen so far, scammers has made it seem like they're no genuine traders again. “Don’t wish it were easier. Wish you were better.” I can assure you beyond doubts that Mrs Mariel Ramsey is 100% reliable I've made my 4th withdrawal trading with her. I made $12,000 profit from investing $1,000, you can earn above that, all you need to do is to contact her via: Email: [email protected] WhatsApp +19736928825read more
Mark R.
Mark R.
Excellent service and ppl
Luke W.
Luke W.
I moved our home insurance coverage to Rod Lovelace when we moved last year, and it was a very positive experience. They saved me a lot of... money over our previous insurer, and they were very helpful getting everything organized as part of our home service. I'd highly recommend them.read more
Matthew G.
Matthew G.
Best Agency and Insurance Company Ive been with in years.
James C.
James C.
Great service and great people always ready to help 😊
Byrd B.
Byrd B.
Had insurance with them over 10 years. They are always prompt, helpful and friendly!
Chandra B.
Chandra B.
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Let Us Make It Right!

If for some reason you don’t feel you can give us your best and highest possible grade, then don’t wait for the survey. Please contact us today by calling 901-203-0043, and allow us to make it right. At the Lovelace Agency, we’re not happy unless you are completely satisfied.

 

 

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